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A win for consumers on log book servicing
The ACCC has recently updated information about your right to choose who services your new car
Read moreDB Customs & Whitewalling does log book servicing
A motivated approach to car maintenance is to get a log Book service. Where regular inspections and small fixes are done to keep your vehicle running smoothly and proficiently to prevent small complications turning into major issues which could otherwise be very costly to repair.
Most vehicles should be issued with a “Log Book” by the manufacturer, which lays out the specified timing and agenda for your regular log book services. You should keep your log book in your glove box for reference and recording any details, but DB Customs & Whitewalling can also refer to our database to get the required information if you've misplaced your book.
The schedule of the service will be a combination of both time or distance.
You may be tempted to delay your next log book service because your car is probably still driveable and it may not have reached BOTH the time and distance measures. While you obviously need to find availability in your budget and schedule, don't delay too long because wear and tear on the car will increase exponentially and could lead to damage which is many times more expensive than the log book service would have been.
What's included?
Every car is different and the agenda for each service changes according to the schedule, which is why each vehicle is issued with a log book.
Here are some examples of what can be included:
- Change Oil
- Check Coolant
- Check Car Battery
- Check Transmission Fluid
- Check Brake Fluid
- Check the Condition of the Air Filter
- Check Power Steering Fluid
- Check Spark Plugs
- Check Turn Signals
- Check Brake Lights
- Check Heating System
- Brake Check
- Belt Check
- Hose Check
- Tyre Rotation
- Coolant Sensor Check
For a qualified Log Book Service at a competitive price, speak with the team at DB Customs & Whitewalling in Toolooa or book online!
What is a log book service?
What is a Log Book Service?
Logbook services follow the exact procedures outlined in the logbook to maintain the maximum efficiency of the vehicle. This can be important if your car is under warranty.
The requirements of the logbook service as listed by the manufacturer will vary dependent on the make and model of the car.
Why do I need a log book service?
Logbook servicing either minor or major, are designed to maintain the performance of the vehicle for the maximum period and are recommended by the manufacturer.
What happens if I miss a Service?
Skipping your car service can cost you a lot more than your routine maintenance would have in the long run if your car breaks down or your warranty is void! Regular services can pre warn you about any problems that may be on the horizon so you can catch them early, before they become potentially dangerous and/or costly to repair. A well-maintained car is a car that will last for a long time and cost you lest in the long run!
Will I lose my New Car Warranty if I don't go back to the dealer?
The law is that as long as a licensed repairer services your car according to your car's logbook, your warranty will not be impacted whatsoever. Manufacturers are not allowed to force you to take the vehicle back to them for servicing although they imply it keeps your vehicle warranty intact. Having your vehicle serviced by an independent workshop like DB Customs & Whitewalling not only saves you money, but the whole process is more convenient without affecting your new car warranty at all. We have more information on this for you in our article. Please click here.
I have lost my Log Book, do I need it?
Preferably yes, for maintenance history and to be stamped.
Do you provide Digital reports for the work you have done?
You will receive a detailed invoice of the work performed on your vehicle and all inspections carried out will be reported. If your car is scanned we will print out/email and record a copy of the report.
Do you provide Digital reports of what's wrong with my car?
Yes, you will receive a report printed/emailed.
How long will the service take?
This will vary between vehicles, kms and logbook requirements.
Can you quote services?
Yes we can quote according to your logbook requirements but if more work or repairs are required that will change the quote cost.
Do you offer payment plans?
We have ZIP PAY available instore.
How much will my service cost?
This will vary between vehicles, kms and logbook requirements.
How can I pay for my Service?
Cash or eftpos.
When are you Open?
Monday to Thursday 7:30am-5pm
Friday 7:30am - 3pm
Are you open on weekends?
No, we are closed weekends and public holidays.
What is the earliest time I can bring my car in?
7:30am - unless early drop off is organised with staff.
Can I drop off my car after hours?
Yes, if organised with staff.
Is there a secure key drop off box after hours?
Yes.
Can I collect my car after hours?
Yes, if invoice is paid in full prior to collection.
Can you drop me home when I deliver my car for servicing or repair?
If we have available staff members on the day we can drop you off home within a reasonable distance. Just ask at time of booking.
What happens if something is not right after my car service?
We will inspect the vehicle for you, you will need to drop in or call us ASAP. We take great pride in our work, but if something doesn't seem quite right then just let us know. We are happy to sort out any problems you might have. Plus you have the added assurance of our REPCO Nationwide Warranty if you find yourself out of town.
Will you give me reminders when my next sercive is due?
Your next service reminder will be on your window and logbook.
Can my car be serviced at the same time it is being repaired?
Yes.
How do I book my car in for a service?
Call us, facebook, instagram or online with all vehicle details.
How often should I really service my car?
Every 10,000kms or 6 months but can vary from vehicle to vehicle.
I don't drive much, do I still need a service?
Regardless of how often you drive, it’s still essential to get your car checked out now and then to make sure things are running smoothly. In the long run, routine car maintenance can help you avoid car troubles down the road.
Can you fix other things while my car is being service?
Yes we can.
Can you wash my car?
Yes we can.
Do you use good quality oils and parts?
Yes, we use Penrite oils and Ryco Filters.
Do you check my brakes during a service?
Brake wear will be checked during service. If they require replacement we will contact you before proceeding.
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